Terms & Conditions
The following document outlines the terms and conditions for the Childsplay Clothing website.
Terms updated in August 2020
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 20, you may use the Childsplay website only with involvement of a parent or guardian.
Childsplay reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.
Orders and Contract
Your order for goods is accepted and a contract is formed between us and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, we shall continue to own any goods ordered until we have received payment in full from you, even though the goods may have already been delivered to you. Purchases from Childsplay Clothing will be charged the day the goods are despatched.
Great news, shipping is currently free for all orders over $250. Orders under $250 will be charged at $10 for shipping per order.
Delivery will be by DHL express
Please allow extra days for delivery during national holidays, UK national holidays, weekends and sale time. Collection may be required where duties are payable.
International orders placed online cannot be returned to a Next Retail Store. You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition) via post using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Childsplay. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.
If you are dissatisfied in any way with your order or have a query relating to home delivery, please call 00183336400704. Lines are open: 7 days a week 8am-10pm UK time or email us at firstname.lastname@example.org.
Personal Data Collection in the Phone Calls
Next Retail Limited, may collect your personal data in the telephone calls recorded, including name, gender or the date of birth, for the purpose of further improvement of the services to customers. You have the following rights:
1. the right to review, to make an inquiry of and/or to request a copy of your personal data;
2. the right to supplement, correct, and/or remove your personal data; and
3. the right to demand the cessation of the collection, processing or use of your personal data.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Taiwanese Dollars (NT$). We reserve the right to accept or reject orders, to refuse applications. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
See below for all the methods we accept for payment of purchases from us.
- All major credit and debit cards
- All major credit and debit cards
- Next gift cards and e-vouchers
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.
The taking of payment from you by us under any of the means set out above does not indicate that a contract has been formed between you and us. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by us.
If you do have a complaint please write to Childsplay Customer Services, Gedding Road, Leicester, LE5 5DW or call 0018333640704 or email email@example.com . We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Lines open 7 days a week 8am-10pm UK time.. Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes
The Childsplay Clothing website is operated by Next Retail Limited trading as Childsplay Clothing under an exclusive licence from Childsplay Clothing. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Childsplay Clothing.
These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 20 or over and a Taiwanese resident. By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited trading as Childsplay Clothing. Our registered office is Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales).
These Terms and Conditions will be governed by and interpreted in accordance with English Law. The parties hereby submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language
© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.