Privacy Policy

Privacy Notice

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We are committed to full compliance with all relevant data protection legislation in the UK including the EU General Data Protection Regulations (GDPR). We are also committed to respecting your rights under this legislation and, in particular, the principle that your personal information belongs to you. The data controller for the information we process is Childsplay Clothing Limited.

Personal information

We value our customers, and our priority is to ensure your personal information is secure and your privacy is respected. We collect customer information when you place an order online, in an effort to improve your shopping experience and to communicate with you about our products and promotions. In addition, you may elect to sign up to receive email updates about our products and promotions. We collect personal information only when you voluntarily submit the information and we most definitely do not sell or rent the information you provide to us to third parties.

When you make an online purchase from us, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you by telephone, email or regular post if we have other questions regarding your order. If at any time you would like us to remove you from our email mailing list or registration database, please contact us via email, including your full name and the email address used when accessing or ordering from our site.

Our website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy, which you should review before sharing personal information with them. We have no responsibility for linked websites and provide these links solely for the convenience and information of our visitors.

WHAT WE COLLECT AND WHY

 The table below describes the information we collect and why we do so.

Information Collected Purpose Legal Basis
Your IP address
Technical information about your browser
The pages you visit and your activities whilst browsing our site
To help us to understand how people use our site
To help our service providers to diagnose and repair faults
To help us to detect and respond to hacking and othe criminal activity.
Legitimate interests
Your contact details
Information you provide on a contact form
To allow us to respond to your enquiry
To provide you with the information / mailing lists that you have requested.
Consent
Any posts or comments you make on our pages or forum To provide an opportunity for comment and feedback Consent
Your order and payment details (including any returned items) To process your order Necessary for contract
General Correspondence
Meetings and appointments
Notes of conversations
To allow us to respond to your enquiry
To monitor and improve our service.
Consent
Legitimate Interests
Your marketing preferences To ensure that we respect your wishes in any marketing activity we carry out Legitimate interests
Children’s first names and birthdays To provide personalised birthday special offers Consent (see note below)

Note: Information about children is only collected when you explicitly provide it and is only processed for the specific purpose listed above. Children over the age of 13 have the right to withdraw consent regardless of whether parental consent has been given and we will honour any such request subject only to verification of identity.

Companies we share information with

As stated above, we never sell or rent your information to third parties. However, it is sometimes necessary to share information with companies that supply us with services in line with the purposes listed above. In all cases, we have contracts and agreements in place to ensure that your information is protected and is not used for any other purpose than those listed above. Companies that we share information with are:

  • Other companies within our group
  • Companies involved with the design, hosting and maintenance of the website and our email, IT and communication systems, including cloud service providers
  • Companies providing us with marketing services, including referral marketing
  • Companies involved in fulfilling your order such as payment services providers and parcel carriers
  • Companies involved in the detection and prevention of fraud and other crime and those providing debt recovery services
  • Our accountants, legal and professional advisers

We use a third party payment gateway to process payments on this website. This means we never store your credit or debit card details anywhere in our database. This information is collected by the payment processor and used for the purposes of processing your transaction.

Email Marketing and Newsletters Opt-in and Opt-out

When you register an account with us, you will be given the option to opt-out of subscribing to newsletter service. Our newsletter service provides you with email alerts for new products, discounts, sale products, contests, new brands and other items of interest. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Childsplay Clothing. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link at the end of the email so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. Alternatively, to opt out of any direct mail service or updates, please contact our customer care team on +44 (0)20 8514 5007 or by email.

Cookie policy

Childsplay Clothing uses 'cookies' to give you the best, most personal experience. It allows us to provide you important services, such as remembering your preferences. Using our website means you're okay with this. You can opt-out or opt-in use of 3rd-party cookies on our website by clicking the following link: opt-out 3rd-party cookies. For the exhaustive list of cookies we collect see the list of cookies we collect.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

International Transfer

Some information is stored and processed outside of the EEA. Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation. The safeguards we use are:

  • Ensuring the country is the subject of an EU adequacy decision; or
  • Ensuring the company is a member of an adequate. Legally-binding scheme such as EU-US Privacy Shield; or
  • Ensuring the contract includes ICO-approved model contract clauses; or
  • Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct

Retention

In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please contact us. Your rights under UK and EU data protection legislation, you have a number of rights with respect to your information. These include:

  • The right to be informed about the information we hold about you
  • The right of access to the information we hold about you
  • The right to have any errors rectified
  • The right to withdraw consent (where consent is the basis of processing)
  • The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details below.

How you can access or correct your information

You can access all your personal identifiable information that we collect online and maintain by logging in using your email address and password that you set when you registered. You can correct factual errors in your personal identifiable information by logging in and making changes, or you can contact us and we can make those changes for you. You can also use the opt-out facilities provided in our marketing emails and in the settings on our website to change your preferences and consents at any time. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Should you have other questions or concerns about these privacy policies, or if you wish for us to remove your data from our systems please contact us or email directly to info@childsplayclothing.co.uk.Our address: 11-13 Clements Road, Ilford, Essex IG1 1BH United Kingdom.

Complaints

If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commissioner’s Office. You can find details of how to contact them here: https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.