Skip to Main Content
Close
 

Terms & Conditions

The following document outlines the terms and conditions for the next website.
Terms updated in August 2020

The Site is owned and operated by Next Retail Ltd, a UK company that is part of the Next Holdings Group (collectively “Next”, “us”, “we” or “our”) on behalf of Childsplay. Next provides website features to you subject to the following conditions. Please read these terms and conditions (“Terms” or “Agreement”) carefully as they apply to your use of the (“Site”) generally as well as when you register to create an account or purchase products through the Site without creating an account. By visiting this Site you accept these Terms. If you do not agree to these Terms, then please do not use the Site and feel free to contact us via our toll-free number for any questions or purchases.

We grant you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent.

Any unauthorized use terminates the permission or license we have granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the page so long as the link does not portray Childsplay, Next, or their products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Childsplay or Next logo or other proprietary graphic or trademark as part of the link without express written permission.

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Childsplay website only with involvement of a parent or guardian.

Childsplay reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.

Mailing List

Mailing List We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or wish to alert us to duplicate mailings, please call toll-free or email us at help@mail.childsplayclothing.co.uk. We are committed to respecting your privacy. To review our privacy policy, please visithttp://childsplayclothing.com/hk/en/privacy.

Orders and Contract

Your order for goods is accepted and a contract is formed between us and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, we shall continue to own any goods ordered until we have received payment in full from you, even though the goods may have already been delivered to you. Purchases from Childsplay Clothing will be charged the day the goods are despatched.

Delivery

Delivery will be confirmed at checkout. Great news, shipping is currently free for all orders over HK $2000. Orders under HK $2000 will be charged at HK $50 for shipping per order.

Please allow extra days for delivery during Hong Kong holidays, UK national holidays, weekends and sale time. Collection may be required where duties are payable.

Returns

International orders placed online cannot be returned to a Next Retail Store. You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition) via post using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Childsplay. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.

Customs Fees For Non EU Countries
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.

Any Problems
If you are dissatisfied in any way with your order or have a query relating to home delivery, please call 0018333640704 (Lines are open: 8am-10pm UK time, 7 days a week) or email us at help@mail.childsplayclothing.co.uk. br>
Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Hong Kong Dollars (HK$). We reserve the right to accept or reject orders, to refuse applications. We will request payment for the full amount on confirmation of your order.

Availability
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Product Descriptions
We try to be as accurate as possible. However, we do not warrant that product descriptions, sizes, colours, styles or other content of this Site is accurate, complete, reliable, current, or error-free. If a product you purchase is not as described, your sole remedy is to return it in unused condition.

See below for all the methods we accept for payment of purchases from us.

Online

  • All major credit and debit cards
  • Paypal

Phone

  • All major credit and debit cards
  • Paypal

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

The taking of payment from you by us under any of the means set out above does not indicate that a contract has been formed between you and us. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by us.

General Complaints

If you do have a complaint please write to Childsplay Customer Services, Gedding Road, Leicester, LE5 5DW or call 0018333640704 or email help@mail.childsplayclothing.co.uk . We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Lines open 24 hours a day, 7 days a week. Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes.

General

The Childsplay Clothing website is operated by Next Retail Limited trading as Childsplay Clothing under an exclusive licence from Childsplay Clothing. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Childsplay Clothing.


These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over and a Hong Kong resident. By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited trading as Childsplay Clothing. Our registered office is Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales).


These Terms and Conditions will be governed by and interpreted in accordance with English Law. The parties hereby submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language


© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.