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How can we help?

Using my Childsplay Account

You can sign in to My Account on the Childsplay website using your Childsplay account credentials or your Next account credentials. If you don’t have either you can sign up for a new account by clicking the “register’ button, which will create a single account you can subsequently use on the Childsplay clothing or Next websites. Please be aware that you can only register with standard English characters.

To sign into your account, simply select ‘My Account’ and follow the steps below;

    1. Enter the email address you registered your account with
    2. Enter your password
    3. Click 'Sign in'

I’ve forgotten my password

If you have forgotten your password, you can reset it from the My Account screen by clicking ‘Forgotten Password’.

If you choose to reset your password, you will receive an email containing a temporary password. Use this to log in to your account and change your password by clicking on 'Change Details' and then ‘Sign in details’ on the left-hand side of the page. You may need to check your Junk/Spam folder for the password reset email.

Changing my personal details

You can change your address, telephone number and email address on your account by simply clicking onto ‘My Account’ and then ‘Edit your Details’.

Just make sure you change your details if you’ve recently moved before placing an order.

As we process orders quickly, we can’t change your address once you’ve placed your order. Orders placed before you updated your address details will be delivered to the address shown on your email confirmation.

How do I close my account?

We're sorry you’re thinking of leaving us, we would hate to lose you as a customer and would love to know if there's anything we can do to change your mind.

In order for us to close your account, please contact us by email or phone. Click here to view our contact options.

I want to change the marketing information I receive

If you’d like to update the Marketing information you receive from us, simply sign into ‘My Account’, tick/untick the box after ‘Communication Preference’ and click ‘Update’.

You can also unsubscribe at the bottom of a recent promotional email. Simply click on the ‘Opt out’ link and select ‘Unsubscribe’.

If you unsubscribe to our marketing emails you won’t receive information on the latest offers, reductions and or when the Childsplay or Next sale will be on our website.

It may take a few days for our records to be updated, so please don’t worry if you receive any emails within this time.

How do I place an order?

Simply browse and shop, adding items to your bag. When you're happy with your selection proceed to our checkout page , where you will be required to either log in or register for a new account.

If you have an existing Childsplay account you can use this to log in and complete your order; if you have an existing Next account you can use this to log in and complete your order.

Once logged in you will be presented with a selection of ways to pay to help you complete your order.

Site features to help you shop;

Home Page - You can get back to our home page when browsing by clicking on the Childsplay logo at the top of the page.

Navigation - You can navigate to main sections of the site by using the navigation bar at the top of each page. This includes access to search, help, your shopping bag & your account information.

View A Product - Simply click on any picture to see an enlarged view and other details including a description, sizes and colours. Then simply select a size, at which point we will let you know if the item is sold out then click "Add to Bag" to buy the item.

Search - You can search our site by item description, item number or a keyword.

Has my order gone through?

If you’re unsure if your order has been processed, please check if you've received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know and we’ll check this for you.

Can I change or cancel my order?

We process orders quickly so that your items arrive as soon as possible. This means we’re unable to change your order once you’ve placed it.

The only exception to this is if you want to cancel an item that is on delay. Please contact us and we can help you with this.

When you receive your order, please take a look at the items. If you still feel they aren’t suitable, just return them to us for a full refund using your preferred method. Please be aware postage must be paid by the sender and won’t be refunded by Childsplay.

Home Delivery

Delivery will be confirmed at checkout.

Great news, shipping is currently free for all orders over 1000 AED. Orders under 1000 AED will be charged at 65 AED for shipping per order.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.

Please allow extra days for delivery during UAE holidays, UK national holidays, weekends and sale time. Collection may be required where duties are payable.

We’re sorry that shipping to an alternative address in another country is not possible.

Will I be charged customs fees?

You will be responsible for assuring that any products you order comply with state and federal government import regulations.

Our terms of sale to our customers in the UAE are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.

I have received an incorrect or faulty item

We’re very sorry you have received an incorrect or faulty item.

Please call us on 0116 367 2645*.

How can I track my order?

Once your order is on its way, you’ll receive a tracking number via email.

To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.

How can I return an item?

Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

  • Please log onto the Returns Portal via
  • Follow the steps in the Returns Portal to create your returns address label. You will need your returns reference (this can be found on your returns note) to complete this.
  • You’ll need to choose between dropping your parcel off and requesting a collection. 25 AED will be deducted from your refund for using either service.
  • Tear off the right hand side of the completed returns note and place it inside the parcel with the item(s) you are returning (this is really important as we cannot action a refund without it). Attach the returns address label that you have printed off via the Portal to the outside of the parcel, making sure that the original label is no longer visible.
  • Keep your proof of postage until you receive confirmation you have been credited. You will receive a refund within 28 days to the payment method that you used to place your order.

Do I pay for returns?

25 AED will be deducted from your refund for returning your goods.

Can I exchange an item?

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

When will I receive my refund?

As soon as the returns are received at our warehouse, they will be automatically refunded within 28 days (from the day you sent your return parcel) to the method of payment used for the order.

You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you paid using another payment method, please check with the payment provider/issuer to locate the refund.

I haven't received my refund

You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.

If you paid using another payment method, please contact the payment provider/issuer to locate the refund.

Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we've not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you'll need to file a claim with the postal service directly.

Help with returns

I've lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.

If you would like to speak to us about your return, you can call us on 0116 367 2645*.

What payment methods do you accept?

  • All major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro and American Express

We are unable to accept cards that are due to expire within the next 5 days. Payment details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

The card must be registered to the account address.

What is a credit card security number?

The card security code for most cards is a three digit number found on the reverse of your card on the signature strip. It is preceded by part or all of your card number, but is always the last three digits.

For American Express the security code is a four digit number on the front of your card above the card number.

This security code gives extra protection when shopping online, as only the person who holds the card will have access to the code.

We are unable to proceed with your order without this security number.

Payment Queries

I can't make a payment

Some banks require further security checks before allowing a card payment to be processed. If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further. Please also make sure that your payment card is set up by your card issuer for international payments.

Has my payment gone through?

Check if you’ve received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know and we’ll check the status of the payment for you.

Can I pay by Gift Card?

We’re sorry, it’s not possible to pay with a gift card online. Gift cards can only be purchased and used in the UK.

Help with saved card(s)

I want to update my saved card(s)

Simply go to ‘My Account’ and select the option ‘Manage Saved Cards’. Choose the card that you want to update and you will see the ‘Edit Card’ screen.

Deleting a saved card

Simply go to ‘My Account’ and select the option ‘Manage Saved Cards’. Choose the card you’d like to delete, and select the ‘Delete Card’ option. This will be removed from your account immediately.

If you have any further issues with making payments, you can call us on 0116 367 2645*.